Refund & Returns Policy
Last updated: June 2025
Bespoke, made-to-order products
Each book is personalised and made specifically for you. For this reason, and in line with UK consumer law for bespoke goods, orders cannot be cancelled or refunded once production has begun.
See it before you buy
We provide a free, watermarked preview of your cover and sample pages before you pay, so you know what you’re getting. Please review it carefully before ordering.
Our fault-free guarantee
We stand behind our quality. If your book arrives:
- damaged in transit, or
- with a printing fault, or
- materially different from the preview you approved,
contact us within 14 days of delivery at [email protected] with your order number and a photo of the issue, and we will reprint and resend your book at no extra cost, or provide a refund where appropriate.
What this doesn’t cover
As bespoke items, we’re unable to offer refunds for change of mind, or where the preview you approved matches the book you received. Statutory rights that cannot be excluded are unaffected.
Faulty or not-as-described goods
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 for goods that are faulty or not as described.
Questions? Contact us at [email protected].